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Air Force makes changes in claims processing

EIELSON AIR FORCE BASE, Alaska -- The Air Force Judge Advocate General's Corps is consolidating the processing of certain claims --commonly known as personnel claims -- at a single location in Dayton, Ohio. 

These claims involve loss or damage during shipment of household goods and privately owned vehicles as well as during storage at Government expense, and loss or damage to personal property located in government quarters or other authorized locations incident to government service. 

Other types of trauma-related claims, such as those resulting from the alleged negligence of a Government vehicle driver, for example, will continue to be processed at the base legal office. 

For personnel claims, the new process will enable Air Force employees to file claims on-line and electronically submit required documents to the Air Force Claims Service (AFCSC) in Ohio. Employees can complete the process from home after a one-time login on any government computer. 

As employees complete their claims on-line, they can get customer service over the web or from the center by phone. Not only will the on-line filing system accelerate the processing of the claim, it will allow for quicker payment. 

The pink form (DD Form 1840/1840R, entitled "Joint Statement of Loss or Damage at Delivery/Notice of Loss and/or Damage"), will continue to be submitted within 70 days from the date of delivery to the local base legal office. After that, the claim itself will be submitted directly to the AFCSC within two years from the date of the incident. 

If you're assigned to Eielson Air Force Base, you will be able to file your claim electronically beginning immediately. For general information, see the center's public website at http://legalassistance.law.af.mil/claims or call the base legal office. You can surf over to the center's website at https://claims.jag.af.mil to file a claim, or call the Center at 1-877-754-1212 or DSN 986-8044 with questions.