Travel pay moves to AFFSC

  • Published
  • By compiled staff reports
  • 354th Comptroller Squadron
EIELSON AIR FORCE BASE, Alaska --  Eielson Air Force Base's Financial Services Office is preparing to move its manual back shop travel pay processing to the Air Force Financial Services Center as part of the Financial Management community's implementation of the new Financial Services Delivery Model.

The FSO will continue to serve financial service needs, along with an ever increasing variety of online services located on the AF Portal.

Airmen are encouraged to make the AF Portal their first stop for financial services, where they can find answers to frequently asked questions and conduct transactions through CASH Forms Lite, Defense Travel System, MyPay, and LeaveWeb.

The workload migration is part of the Air Force FM changes that include consolidating the back shop processing operations currently provided by 139 Active Duty and Reserve locations worldwide into one operation at the at Ellsworth AFB, South Dakota. The workload currently performed at each base is migrating to the AFFSC by each major command, with Eielson scheduled to cut-over on Feb. 27. As of Feb. 13, 62 of 139 locations had migrated workload to the AFFSC.

The Financial Services Transformation Cut-over Team and AFFSC personnel are assisting each base in preparation to migrate workload to the new service center. The FST cut-over Team visited each of the bases in 2007 to brief the Comptroller Squadron as well as wing and base leadership on the transformation initiative and train the Comptroller Squadron on the processes and technology solutions they will use in the future.

There are several steps to help support a smooth transition and prevent any delays in payment by following these basic rules: 

- Utilize existing automated systems such as CASH Forms-Lite, Defense Travel System, MyPay, and LeaveWeb for transactions 

- Remember to claim all reimbursable expenses and annotate proper modes of transportation 

- Remember to have a complete set of orders when you file, including front and back sides with all amendments 

-Have the proper signatures on travel vouchers, including the traveler and supervisor 

-Indicate the amount you would like sent to your Government Travel Card 

-Your unit Agency Program Coordinator is the first place to go for GTC issues--not the AFFSC or local finance office 

-Preferably type documents tso they can be easily read; if not, ensure they are clear and legible 

-Conduct a quality check before taking the documents to the local finance office - the AFFSC rejects 10 to 15 percent of documents because of incorrect or missing basic information and this can significantly delay the processing time

If, for any reason, a claim has not been paid within 10 days, the first stop should be the local finance office. The local finance office can place a document in a priority folder which will get it to the front of the queue. If a transaction has not been processed within 10 days, please do not wait to contact the Financial Services Office. Early notification of a delay is the best measure to ensure each claim is being processed.

Air Force Financial Management, Assistant Secretary, Financial Management and Comptroller, is focused on improving service to Airmen. Finance is changing the way it conducts business in order to enhance the financial service options available to Airmen and their families.

For more updates on changes or information, visit the AFFSC website on the AF Portal by highlighting the 'Life & Career' Tab, then clicking on 'Money - Finance Central', and selecting 'Air Force Financial Services Center' link.

Editor's note: To reach Eielson's Financial Services Office directly, e-mail 354cpts.customerservice@eielson.af.mil.